We guarantee that we always sell 100% authentic and fresh tea packed in vacuum-sealed packs to ensure the aroma, freshness and flavour of the tea is retained for your enjoyment.
However, if there is a mistake form our end, we accept returns and refund under the following circumstances:
If you are delivered a different item than what you had ordered, please contact us within 5 days via phone or email, so that we can arrange for the product to be returned and replaced. Returns must be unopened & unused and returned along with the original packaging.
If you are delivered a damaged item, please contact us within 5 days via phone or email, so that we can arrange for the product to be returned and your money refunded or product replaced.
The cancellation will only be considered if we receive a request on e-mail from you, within 24 hours of placing the order. The money will be refunded to you within 24-48 business hours after the cancellation request.
In case of returns due to damaged/defective product, we will issue you a full refund including the delivery charges incurred by you for receiving and sending back the product. We can also replace the product at no extra cost, if you wish.
For returns & refunds, please provide us the proof of posting showing the delivery charges when returning goods, otherwise we will not be able to issue a refund of delivery charges.